Rush LTL Order

What to Know Before You Schedule Your Next Rush LTL Order

When it comes to a rush LTL order, our teams are always ready to put the pedal to the metal—which is great, because these deliveries require perfect teamwork and alignment to make sure that everything comes together on time. But do you know which cogs turn behind the scenes to make rush LTL possible?

As it turns out, a greater understanding of the many moving parts may prove extremely helpful in scheduling and arranging your shipments. When time is limited, a few key insights and strategies can make a big difference.

How Hot Orders Are Accommodated

As with all freight, drivers, dispatchers, dock workers, night billers, and customer service representatives (CSRs) are all involved in planning and executing an efficient transport plan.

We refer to time sensitive shipments as “hot orders”. When we have a hot shipment, CSRs go the extra mile to ensure that all parties are communicated with. For instance, we have something called the “hot sheet,” which each terminal uses as a guideline for how to load linehauls and arrange delivery routes. Usually for hot orders, CSRs follow up on the shipment to make sure it is out for delivery with the terminal.

What Should You Know?

Guaranteed delivery times can be arranged for 9 a.m., 12 p.m., and 3 p.m. or for a certain date. Shipments can be tracked online, or by calling or emailing our customer service team. Remember that accurate tracking depends on connecting with our drivers, which isn’t always possible (especially while they’re driving or, if they are truckload drivers, they may be taking a sleeping break), so while we strive to provide the most up-to-date information possible, there may be times when doing so immediately is impossible. Luckily, this is usually a pretty good sign that the shipment is still trucking away (because if the driver was stopped, it would be easier to reach him or her!).

What Can You Do?

First and foremost, avoid selecting the “call before/freight appointment” option. As we’ve discussed elsewhere, this option usually adds a day—or more—to delivery times as a result of the added step of needing to schedule and coordinate delivery with the recipient. If it’s not absolutely necessary, this option is strongly discouraged for rush LTL orders, since selecting it seriously hinders the chance that the shipment will meet its deadline.

When Is Rush Not an Option?

Unfortunately, rush shipping is not available on freight requiring most partner carriers because delivery times cannot be guaranteed beyond the Wadhams network. We still do our best to offer quick and efficient shipping for these loads, but because so much of the transit is outside of our control, we cannot guarantee delivery within normal rush parameters.

Knowing what’s involved in making rush orders possible is a big step in preventing delays and ensuring reliable service. When you have the information and insight you need to ask the right questions of your customer service rep, and to make the best decisions about your freight, rush shipping becomes a whole lot easier and more efficient—for everyone.

Gabrielle Wadhams

Gabrielle Wadhams

Gabrielle brings an outstanding work ethic to her management role in the RIST less than truckload (LTL) customer service department. Gabrielle has been in the business for many years as a Wadhams family member: granddaughter of the beloved founder Earl T. Wadhams ("Red"), and daughter of Steve Wadhams.